This is further evidenced when examining rebooking trends during the same timeframe. Between May 2020 and May 2022, across all specialties excluding mental health, 81% of in-person appointments and 61% of virtual appointments were located less than 20 miles from the patient's home address. Primary Care Physician: 58% → 87% → 83%Īdditionally, within this minority of virtual appointments, it is clear that patients using telehealth understand they may someday want or need to visit their provider's office in person.Excluding mental health, the only specialty which skews toward virtual care, just 9% of appointments in May 2022 were conducted virtually.īy specialty, the percentage of in-person appointments in May 2020, May 2021, and May 2022 was as follows: By May 2022, that number had declined significantly, to 17%. In May 2020, 33% of all appointments booked via Zocdoc were telehealth visits.

As Americans have emerged from the acute beginnings of the pandemic and adapted to a new normal, an overwhelming majority of patients are choosing to see their doctors in-person again. At its onset, amid stay-at-home orders and concerns about contracting COVID-19, many Americans turned to telehealth to safely get the care they needed at telehealth's peak, between March and August 2020, 13% of outpatient visits were conducted via telehealth. Prior to the pandemic, telehealth represented just ~1% of care. Telehealth is a supplement, not a substitute

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